Category: Case Studies

A leading Portuguese healthcare provider needed to establish a direct connection to Google Cloud in Germany to support an advanced AI-powered customer service platform. The solution had to ensure low-latency, highly secure, and reliable data transmission to optimize patient experience and operational efficiency. Cloud365 was chosen as the technology partner due to its expertise in direct cloud connectivity, offering a fully managed service that guarantees seamless and secure access to cloud-based AI applications.

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Challenges

The healthcare provider faced several critical challenges in implementing AI for customer service optimization:

• Need for direct cloud connectivity – The AI solution required a direct, high-performance connection to Google Cloud in Germany to function optimally.
• Security and reliability – Data security and transmission reliability were key concerns, especially when dealing with sensitive healthcare-related information.
• Latency reduction – The existing public internet connection was causing delays in AI response times, affecting service quality.
• Bandwidth optimization – Traditional internet-based connectivity led to unnecessary bandwidth expenses without ensuring performance consistency.

Cloud365 Approach and Solution

To address these challenges, Cloud365 delivered a fully integrated direct cloud connectivity service, ensuring secure, low-latency data transmission between the healthcare provider’s data center in Portugal and Google Cloud in Germany.

The solution included:

• Dedicated ethernet circuit – Connecting the client’s Data Center (DC) to the partner Data Center, enabling a fast, secure, and highly available data transfer route.
• Platform integration – Leveraging a state-of-the-art global interconnectivity platform to provide direct access to Google Cloud, eliminating inefficiencies and reducing latency.
• Seamless implementation – Once the link between the client’s DC and partner Data Center was established, the service was fully operational in less than a week.
• Fully managed service – Cloud365 ensured continuous monitoring and support for the solution, offering an uninterrupted, high-performance infrastructure for AI operations.

Results

With Cloud365’s solution, the healthcare provider achieved:

• Significantly improved performance – AI response times dramatically improved compared to the previous internet-based solution.
• Enhanced security & reliability – Direct connectivity eliminated security risks associated with public internet connections.
• Reduced latency & higher stability – The new architecture minimized delays and ensured consistent performance, crucial for real-time AI-driven customer interactions.
• Optimized costs – With no need for excessive bandwidth consumption, operational expenses were significantly reduced.

By partnering with Cloud365, the healthcare provider successfully leveraged the full potential of its AI-powered platform through a secure, high-performance cloud connectivity solution.

If you are also looking to optimize your cloud-based applications with seamless, direct connectivity, let’s talk to explore tailored solutions for your business.

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Check here the pdf version of the Case Study >

One of the world’s largest automotive component manufacturers, with operations across Europe, the Americas, and Asia, was facing significant challenges with its legacy MPLS infrastructure. When Cloud365 and our partner Aryaka Networks were invited to present a solution, it became evident that a radical shift was needed to meet the company’s demands for enhanced flexibility, scalability, and performance across its vast global network. What followed was a transformative journey that dramatically improved the company’s agility, while reducing costs and ensuring top-tier support for critical business operations.

Check here the pdf version of the Case Study >

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Challenges

The existing MPLS infrastructure was failing to keep up with the company’s growing needs for global connectivity. Some of the critical challenges included:

• Reduce costs – MPLS network relies on expensive last mile dedicated links, whose cost is particularly high in locations like South America or China.
• Increase flexibility – Upgrading, downgrading or moving MPLS circuits takes time and is expensive; installing a new site can take from several weeks to months, depending on location; defining new network parameters, like a new routing policy, can take weeks, due to the inherent complexity of MPLS technology; connection to public cloud services is very complicated, due to the ‘close’ nature of MPLS.
• Improve support and reduce response times – The previous network provider struggled to provide timely support, leading to poor user experience and operational inefficiencies.

The client needed a solution that would provide fast connectivity between sites, easy access to cloud services like Office 365 and AWS and high service uptime due to applications criticality for running daily business, all without increasing costs.

Cloud365 Approach and Solution

Cloud365’s proposal was centered around Aryaka’s SmartCONNECT, replacing the aging MPLS infrastructure with a next-generation, fully managed SD-WAN service that delivers consistent performance for applications, no matter where in the world they are accessed. Cloud365 and its long-time partner, Aryaka Networks, were invited to participate in a Proof of Concept (PoC) alongside other major competitors to demonstrate their solution for intercontinental connectivity. The PoC included sites in Europe, America, and China.

During and after the PoC the client experienced the solution capabilities for:

• Rapid deployment: In just five business days, Cloud365 and Aryaka successfully deployed the PoC environment across multiple sites, including China—a complex region known for significant regulatory and connectivity challenges.
• High performance: During PoC it was possible to validate whether the performance was equal or better than the previous MPLS solution.
• Cloud optimization: Optimizing access to cloud services, including Office 365 and AWS, for thousands of users across 25+ sites on three continents.
• High availability and redundancy: Network redundancy for all sites and high-availability configurations for 10 key locations.
• World-class support: The solution is backed by a formal SLA and by a world-class support service, able to solve client issues and requests in record time.

The full implementation was completed in just 10 weeks. The transition went smoothly, with all stages aligning with the pre-agreed project timeline. The support from Cloud365 and Aryaka’s expert teams ensured that any issues encountered were promptly addressed, and continuous communication with the client meant that both technical and strategic objectives were met.

With 24/7/365 support, Cloud365 continues to monitor the client’s global network infrastructure through a centralized customer portal. This portal provides real-time data on network performance, service quality, and traffic, allowing the Cloud365 team to make proactive recommendations to continually optimize user experience.

Results

The transition from MPLS to Aryaka’s SmartCONNECT delivered a multitude of benefits for the client:

• Cost reduction: By replacing the MPLS network, the client realized significant direct cost savings while benefiting from a much more flexible and scalable solution.
• Global scale flexibility: The client now enjoys a network infrastructure capable of supporting their ongoing digital transformation, ensuring agility and performance as their global operations evolve.
• Improved customer service: The support service provides advice and timely answers to all customer requests, aligned to business priorities, measured in minutes, not in days or weeks.

As a trusted partner, Cloud365 continues to work alongside the client, helping the business focus on its core objectives while confidently navigating the digital future.

Are you also facing global connectivity challenges? Let Cloud365 help you unlock the full potential of your infrastructure. Contact us today to learn more about how our solutions can drive your business forward.

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Check here the pdf version of the Case Study >

Our client, a Portuguese retailer with a growing need to streamline communication and operations across its widespread supply chain, encountered significant connectivity challenges, particularly with suppliers and teams in China. Until Cloud365 came to the rescue.

Check here the pdf version of the Case Study >

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Challenges

In the globalized business world we live in, ensuring smooth and efficient operations across different geographies can be challenging. For this large Portuguese retailer, which has part of its supply chain and some staff members located in China, connectivity to China was becoming a major bottleneck in business operations. The company faced multiple issues:

• Strict Chinese government regulations – The Chinese government imposes strict regulations on inbound and outbound internet traffic, impacting access to IT services hosted out of China.
• High latency – The latency between Portugal and China was excessively high, leading to major slowdowns, application instability and disrupted workflows.
• Suppliers’ challenges – Suppliers were facing very slow and instable access to the Web based Supplier Portal, a critical component for customer’s supply chain.
• Internal Users’ challenges – Staff members operating from China faced similar challenges concerning access to internal applications over a VPN Client solution, whose concentrator is in Portugal. This was leading to users’ frustration and reducing productivity.

The Cloud365 Approach and Solution

Cloud365, in collaboration with the long-time partner Aryaka Networks, addressed the customer’s connectivity challenges, by implementing two key solutions to optimize both performance and application stability:

• Aryaka SmartCDN – A dynamic content delivery network (CDN) solution to speed up access to the web-based Supplier Portal hosted in Portugal, ensuring that the Retailer’s suppliers in China could seamlessly interact with the portal in real time, without any latency.
• Aryaka SmartSecure VPN Accelerate – A VPN Client acceleration solution designed to optimize the performance of internal applications accessed via VPN from China. This enabled employees in the country to quickly and securely access critical business applications, either from their offices or remotely.

Cloud365 was selected for the deep expertise in global connectivity and ability to offer a secure and government-compliant service for operations in China. Aryaka’s global SD-WAN and CDN technology was an ideal fit, providing a solution tailored to the client’s specific challenges in terms of latency, bandwidth, and security.

The implementation was seamless and fast. Since no additional hardware or software was required, both solutions were up and running within 2 hours

For both Suppliers and internal Users, the solution provides reliable access to relevant applications hosted in Portugal, from anywhere in Continental China, using just any local Internet service. Cloud365 worked closely with the customer during and after the implementation.

Cloud365 team worked with the client to fine-tune network configurations and to ensure maximum efficiency from the solutions provided.

Results

The results of the implementation were both immediate and impactful:

• Improved supplier access: The SmartCDN solution significantly enhanced the performance of the Supplier Portal, allowing suppliers across China to access the platform without delays, greatly improving the efficiency of the supply chain.
• Increased employee productivity: Using Aryaka’s SmartSecure VPN Accelerate solution, employees in China can now access applications quickly and efficiently, from both their offices and remote locations, in compliance with government regulations on Internet traffic.
• Latency reduction: Application response time between Portugal and China dropped from 6 seconds to an impressive 0.8 seconds, dramatically improving the overall user experience (7,5 times less application latency, or a 650% improvement!).
• Cost savings: The new solution allowed the client to discontinue expensive and unnecessary internet infrastructure that was previously in use, resulting in direct cost savings. The solution offered better performance at a reduced operational cost.

With Cloud365’s continued support, the client can now focus on its core business objectives, knowing that its network infrastructure is secure, reliable, and optimized for global operations.

For more information on how Cloud365 can also help optimize your global network infrastructure, contact us today.

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Check here the pdf version of the Case Study >